Refund Policy
1. Products eligible for returns, refunds or exchanges are those received with defects, deformity or damages only. Buyer's remorse or change of mind is not covered by Elixiara Shop Return or Refund Policy. Please be reminded that there are no existing laws that allow any consumers to return goods they purchased and ask for a refund simply because they have changed their minds.
2. Items that are damaged, deformed or defective can be exchanged within 30 days upon receipt. Outside this timeline, the items could have already been exposed to factors beyond our control which could have contributed to the damage, deformity or defect.
3. Opened and used consumables are also non-refundable and non-returnable. While we understand that you realized that you no longer need the product, we will not be able to take these items back due to personal hygiene standards and merchant limitations. Give them another chance, you might learn to love them as much as they love you!
4. Personal and intimate items are non-refundable and non-returnable for the same reason that we will not be able to take these types of items back due to personal hygiene standards and merchant limitations.
5. In the unfortunate event where the customers have accidentally ordered the wrong item or wrong variant for the items they purchased, Elixiara Shop may still replace the items provided that the customer will agree to pay for the shipping fee for the replacement. The customer will also be the one to return the item to the Return Center, and he/she will shoulder the cost for returning an item.
If Elixiara Shop committed the error in sending a wrong item, the customer will not be charged for anything but we require the latter's cooperation in returning the item to the Return Center.
Elixiara Shop does not have it's own delivery service, and J&T Express will not send any of their employees to pick up your return item for us or for any other stores because that is not part of their scope of support and we cannot command them to do the same because they are not our employees.
6. Shipping fees are not eligible for refunds. If the buyer demands for a refund instead of a replacement for the damaged, deformed or defective item, only the product's worth will be refunded.
7. Refunds will be issued after Elixiara Shop receives the returned item. Elixiara Shop can refund through the following channels:
- Bank Transfers
- GCash
- Others
Kindly ensure that returned item is packed in original packaging, with free gifts, warranties, tags, manuals and any other items that came with it. Please note that return requests may be rejected if these conditions are not met.
As much as we want to use the most convenient channels for our customers, please understand that all channels are not available for us as well.