Help Center
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How do I place an order?
Simply browse our products, click Add to Cart, and proceed to checkout. Fill in your details, choose a payment method, and confirm your order.
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What payment methods do you accept?
We currently accept Cash on Delivery (COD) for a safe and convenient shopping experience. Just pay when your order arrives at your doorstep.
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Can I change or cancel my order after placing it?
Yes, you may request a change or cancellation immediately after placing your order. Please contact our customer support right away.
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How long does shipping take?
Standard delivery usually takes 3–10 business days within the Philippines, depending on your location.
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Do you offer nationwide shipping?
Yes, we deliver nationwide across the Philippines through trusted courier partners.
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How much is the shipping fee?
Shipping is free for all orders. However, if an order is returned, a minimum fee of ₱150 will be charged to cover return shipping costs.
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What if I receive a damaged or wrong item?
Don’t worry! Please contact us immediately with photos of the product, and we’ll replace or refund your order.
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Do you allow returns or refunds?
Yes, eligible returns and refunds are covered under our Return/Refund Policy. Check our policy page for complete details.
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How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email or SMS so you can follow your order package.
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How do I contact Elixiara Shop for support?
You can reach us through our Contact Us page, email, or our official social media accounts. Our support team is always happy to help.